Ritual Spa And Hammam

Menu

Privacy Policy

Last updated: [11.10.2025]

1. Introduction
Welcome to Ritual Spa & Hammam (the “Website”, “we”, “us” or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit and use our Website at https://ritual-spa-hammam.al/, and when you contact us or engage with our services via the Website.

By using our Website, you accept and agree to the practices described in this Privacy Policy.

2. Who we are
Ritual Spa & Hammam is operated by [insert legal business name], located at [insert address in Albania].
For questions about this policy, you may contact us at:

3. Information we collect
We may collect and process the following personal information:

  • Information you provide directly: for example, when you fill out a contact or booking form, subscribe to our newsletter, send us an email, or engage in other activities via our Website. This may include your name, email address, phone number, postal address, booking details, payment details (if applicable) and any messages you send us.

  • Information collected automatically: when you visit our Website, we may collect certain technical information such as your IP address, browser type and version, pages visited, time and date of visit, time spent on pages, referral URL, device type, and other standard web analytics data.

  • Cookies and tracking technologies: we use cookies and similar tracking technologies to recognise you when you visit our Website, and to collect information about your browsing behaviour and preferences. (See Section 8 for more on Cookies.)

4. How and why we use your information
We use the information we collect for the following purposes:

  • To provide, operate, maintain and improve our Website and services.

  • To process your enquiries, bookings and client communications.

  • To send you promotional communications, newsletters or updates if you have opted in to receive them.

  • To personalise your experience on the Website (for example, remembering your preferences).

  • To monitor Website usage, perform analytics, understand how visitors use our site, and to help us improve it.

  • To meet legal or regulatory requirements as applicable.

Where required by applicable law (for example under the General Data Protection Regulation (GDPR) if applicable), we will rely on a legal basis for processing, such as your consent, performance of a contract (e.g., booking services), our legitimate interests (such as optimizing the Website), or legal obligation.

5. Disclosure of your information
We may share your personal information in the following circumstances:

  • With service providers and partners who help us deliver our Website and services (e.g., payment processors, booking platforms, analytics providers).

  • If required by law or regulation, to respond to a court order, regulatory request or to protect our rights, property or safety or that of others.

  • In connection with a merger, acquisition or sale of assets (in which case we will ensure any transferee undertakes to protect your personal information in accordance with this policy).

  • With your consent or as otherwise disclosed at the time of collection.

We do not sell your personal information to third parties for their own marketing purposes.

6. International transfers
If we transfer your personal information outside of Albania or the European Economic Area (EEA), we will ensure appropriate safeguards are in place (such as standard contractual clauses) to protect the information in accordance with this Privacy Policy and applicable law.

7. Data retention
We will retain your personal information as long as needed for the relevant business purposes described in this policy (for example, to fulfil a booking, provide services, meet legal obligations or manage our client relationship), subject to applicable retention periods under law. When the information is no longer needed, we will securely delete or anonymise it.

8. Cookies and other tracking technologies
We use cookies, web beacons, and other tracking technologies to collect information about your use of our Website, enable certain Website features, and analyse traffic and usage patterns. You may be offered a cookie-banner when you first visit our Website and can set your browser to refuse cookies or notify you when cookies are set. Please note that disabling cookies may affect functionality of the Website.

9. Your rights
Depending on your location and applicable law (for example under the GDPR if you are in the EEA), you may have certain rights over your personal information, including:

  • The right to access the personal information we hold about you.

  • The right to correct or update inaccurate or incomplete information.

  • The right to request deletion of your personal information, subject to certain exceptions.

  • The right to restrict or object to our processing of your personal information in certain circumstances.

  • The right to data portability (in some cases).

  • The right to withdraw consent if we relied on it.

To exercise any of these rights, please contact us using the contact details in Section 2. We will respond in a timely manner, in accordance with applicable law.

10. Security of your information
We implement appropriate technical and organisational measures to protect the personal information we hold against unauthorised or unlawful processing, accidental loss, destruction, alteration or disclosure. However, no transmission over the internet or electronic storage system is completely secure — we cannot guarantee absolute security.

11. Children
Our Website is not directed to children under the age of 16. If you are under 16, you must obtain parental or guardian consent before you provide any personal information to us. If we become aware that we have collected personal information from a child under 16 without appropriate consent, we will take steps to delete this information.

12. Links to other websites
Our Website may contain links to other websites that are not operated by us. If you follow a link to any of these websites, please note that we do not have control over such websites and their privacy practices. We encourage you to review their privacy policies.

13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects when it was last revised. We encourage you to check this page regularly for any changes. If we make material changes, we will provide more prominent notice (for example, via the Website or email) as required by law.

14. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Thank you for trusting Ritual Spa & Hammam with your personal information. We are committed to handling it responsibly and transparently.